Shipping Countries

Presently, we ship to any place in the world, with the exception of the countries listed below. Should you still wish for your Cigarti order to be shipped to you and your country is listed, please contact Customer Service directly. Understand, however, that Cigarti.com is not responsible for any orders shipped to these countries and no refunds or exchanges will be given for lost or confiscated orders.

Same Day Shipping

Orders placed Monday-Friday before 3 p.m. EST will ship the same day, provided all products are in stock (allowing three to four business days for batteries with special order skins—FREE skins will ship same day). Orders placed after that will ship the next business day. Orders placed on Saturday, Sunday, or national holidays will be shipped the next business day.

Delivery Date

Customers within the United States should expect 3-4 business days for their order to arrive.

International customers (customers outside the United States) should expect 10-15 days for their order to arrive, though orders may take as many as 30 days to arrive due to delays at customs. While Cigarti Customer Service will follow up with the shipper to track and inquire after packages, once Cigarti ships the package, it becomes the responsibility of the shipper.

Shipping Partner

We have teamed up with a variety of shipping providers, including UPS and USPS to deliver your shipments safely, securely and on time.

Track your orders

You can always track your Cigarti orders through the shipper’s website. You will be notified via email when your order has been shipped and will receive tracking information at that time.

Customs, Duties, and Taxes

Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Order Processing

We will try our utmost to provide an extremely satisfying ordering and delivery process to our online customers, but an order may not be processed or delayed due to the following circumstances.

• Shipping address provided is incorrect.
• Order is pending a credit approval and fraud verification.
• Product is currently out of stock.
• Force Majeure.

Questions or Comments

If you have questions about this shipping and delivery policy, please contact us at shipping@cigarti.com (do remember to include your customer number and/or order number if applicable in the email) or call us toll free at 855-4-CIGARTI (855-424-4278) or 317-596-2159 Mon-Fri 9am-5pm EST.

You may also send us your questions or comments about the Cigarti Website and your shopping experience by sending an email to info@cigarti.com--we always appreciate feedback.

Countries Where We Do Not Ship To:

• Bahrain
• Belarus
• Croatia
• Egypt
• Greece
• India
• Indonesia
• Jordan
• Kuwait
• Lebanon
• Macau
• Malaysia
• Mexico
• Netherlands
• Norway
• Oman
• Pakistan
• Philippines
• Qatar
• Russia
• Saudi Arabia
• Serbia
• Singapore
• Sri Lanka
• Syria
• Thailand
• Ukraine
• United Arab Emirates
• Vietnam