Returns

You can return most items (excluding opened cartridges) within 30 days of delivery for a full refund.* Items must contain all original materials included with the shipment. All returned items will be inspected. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges.

Refunds

Upon arrival at the Cigarti warehouse all returned items are inspected. You will be refunded the full cost of the merchandise and all original shipping charges if your return is a result of our error.

If the return is not a result of our error and your item is returned within 30 days of delivery we will refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees.

Defective Product and Returns Due to Our Error

Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived.

When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.

*You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.

Questions

If you have questions about this returns and exchange policy, please contact us at returns@cigarti.com (do remember to include your customer number and/or order number if applicable in the email) or call us at 1-317-596-2159 or Toll Free 855-4-CIGARTI (855-424-4278).

You may also send us your comments about the Cigarti Website or the shopping as we always appreciate feedback.

How to Return an Item

Please contact us at returns@cigarti.com, make sure to include your customer number and/or order number. You may also contact us at, 1-317-596-2159 or Toll Free 855-4-CIGARTI (855-424-4278), again please make sure to have your customer number and/or order number available.